Managed IT Services
Tiered Pricing (Discounted Plan)
For Small to Mid-Sized Businesses – Up to 40 Users
We provide reliable, full-service IT support tailored to small and mid-sized businesses. Our plans include discounted, predictable pricing and strong SLA commitments, ensuring you get responsive, professional help when you need it.
🧾 Response Times
We take your uptime and support needs seriously. All plans include the following response time guarantees:
🕒 Standard Issues:
Average First Response: 8 business hours
(Mon–Fri, 8am–6pm local time)
🚨 Critical Issues:
Average First Response: 2.5 hours
Typical Emergency Response: Under 1 hour
Critical issues are defined as outages, data loss, or security threats impacting core operations.
Choose Your Plan
🔹 Tier 1
1 to 10 Users
$700/month
Flat Rate (Capped)
Includes:
- ✓ Unlimited remote support
- ✓ Monitoring, patching & antivirus
- ✓ Microsoft 365 support
- ✓ Local/cloud backup management
- ✓ SLA-backed response times
🔹 Tier 2
11 to 25 Users
$87.50/user/month
30% off standard pricing
Example: 20 users = $1,750/month
Everything in Tier 1 plus:
- ✓ New employee onboarding/offboarding
- ✓ Network & printer support
- ✓ Scheduled maintenance windows
- ✓ Quarterly IT health reviews
🔹 Tier 3
26 to 40 Users
$70/user/month
30% off standard pricing
Example: 35 users = $2,450/month
Everything in Tier 2 plus:
- ✓ 24/7 remote support availability
- ✓ Firewall and network device management
- ✓ Advanced endpoint monitoring
- ✓ Compliance audit support
✅ Summary
| Users | Monthly Cost | Notes |
|---|---|---|
| 1–10 | $700 flat rate | Discounted & capped |
| 11–25 | $87.50/user | Tiered per-user pricing |
| 26–40 | $70/user | Best value for larger teams |
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